The Problem: The Adoption Barrier
Businesses spend substantial amounts in modern SAP systems (such as S/4HANA, SuccessFactors, and Ariba), planning for a efficient implementation. Yet, complication, frequent updates, and lack of intuitive guidance often result in a "Digital Adoption Gap":
- User Confusion: Employees struggle to navigate new SAP interfaces or complete advanced transactions, leading to delays and increased use on technical support.
- Non-compliance: Users ignore standard SAP processes, which results in inaccurate entries, policy breaches, and delays.
- Training Attrition: Traditional training is quickly forgotten, leaving staff unsupported when they face real-time tasks.
- Underutilised Investment: The entire capability of the SAP system is not realised, as most users access only a small part of its features.
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The Answer: Contextual Guidance with SAP WalkMe
The WalkMe Digital Adoption Platform, fully integrated into the SAP environment, closes the usage barrier. It sits on top of your SAP systems to deliver context-sensitive assistance exactly when needed.
By implementing WalkMe with SAP, your clients can ensure every team member, regardless of technical skill, can complete tasks efficiently from the outset.